RETURN POLICY

If your item arrived damaged, defective, or doesn’t match the website description

TAVORAMALL covers manufacturing defects and fulfillment errors. This includes damaged items, defective zippers, tears, material defects, significant color discrepancies, or substantial differences between the product you received and what was shown on our website.

If you selected the wrong size or color

You’re responsible for return shipping costs. Items must be returned in their original, unworn condition. Contact our customer service team and provide your order number, along with a description of the issue or reason for the return.

If you changed your mind and the item has no issue

Return shipping costs are your responsibility. The item must be returned in its original, unworn condition. Contact our customer service team and provide your order number, along with a description of the issue or reason for the return.

After you ship the item back

Once the returned item has been received and inspected at our returns facility, any eligible refund or other available remedy will be processed in accordance with our Return Policy. Where applicable, photos may be requested to help us review the request. We recommend using a service that provides tracking information. Ensure your order number is clearly associated with the return package.

To obtain return instructions and the correct return address, contact our customer service team at: cs@tavoramall.com